Inbound Order Calls
Answer order calls in your brand voice and guide customers through the available menu.
- Call answering
- Menu guidance
- Customer questions
02.1 — Restaurant order support
Every call handled. Every order clear.
Flexible order-taking support for pizza restaurants, designed around your menu, ordering system, store procedures, and customer experience.
The working flow
- 01Customer calls
- 02Order captured
- 03Payment processed
- 04Store receives order
24/7 available
Around-the-clock coverage can be included in the agreed service plan.
Brand-aligned support
Scripts, tone, procedures, and hand-offs are agreed before delivery.
Clear escalation
Exceptions move to the right person through a defined escalation path.
Controlled access
Work is completed through client-approved systems and procedures.
What's included
From first hello to confirmed order.
Accurate Order Entry
Record items, sizes, modifications, delivery or collection details in your approved ordering system.
- Customisations
- Order checks
- Approved systems
Payment Support
Process customer payments through the systems, access controls, and procedures approved by your business.
- Payment entry
- Client procedures
- Order confirmation
Store Coordination
Route confirmed orders and escalate exceptions to the right store contact without unnecessary delay.
- Store handoff
- Escalations
- Status notes
How it works
Set up carefully. Delivered consistently.
01Learn
Review your menu, service area, offers, policies, and common customer questions.
02Configure
Agree system access, call scripts, payment procedures, and escalation rules.
03Handle
Take calls, enter orders, confirm details, and route them to the store.
04Refine
Review recurring questions and adjust the agreed workflow when needed.
Where it fits
A service shaped around your operation.
- Independent pizza restaurants
- Multi-location pizza operators
- Busy stores needing overflow coverage
- Restaurants extending their call coverage
24/7 coverage is available when included in the agreed service plan. Payment handling uses client-approved systems and procedures. Menu, pricing, delivery decisions, refunds, and exceptions remain governed by each restaurant’s policies.
Build the right support model.
Coverage, workflows, systems, and responsibilities are scoped around your requirements. Custom quotations only.
